Thursday, 8 June 2017

Reflect on what you have learnt about the role of emotional intelligence in interpersonal communication. “How good are you at social awareness and at developing relationships?”


Emotional intelligence (EI, or EQ) is the ability to identify and manage one owns emotions and the emotions of others.

In my opinion, EQ is an essential component that helps to improve and build my own interpersonal communication skills as from a task we did regarding Daniel Goleman, I too agree that success is more closely related to EQ than it is to IQ.

I am confident that I have good social awareness and at developing relationships. During my national service(NS), I have taken leadership roles that enhance my internal motivation, building social skills and being self-aware which are the components/characteristics of Emotional Maturity.


Few points I have learned when I was an officer in NS are, it is important that I first gain the respect of my peers and building good relationships with my subordinates or even superiors to get the job done. For example, during route marches, a lot of preparation task such as liaising with store personnel, making a co-ord with my commanders are essential for my conducts to be smooth. I would like to state this quote that means a lot to me which is “If you want to go fast, go alone if you want to go far, go together”. In this world, emotional intelligence is much more sought after compared to having good IQ.

Sunday, 28 May 2017

Strengths and Challenges in Communication (Blog Post #1) [Revised]



Communication is a process by which information is exchanged between individuals through a common system of symbols, signs as well as behavior. No matter what industry I am in, it is vital to be equipped with the ability to communicate effectively with both colleagues and superiors as communication have its own strengths and challenges.

Amongst all the networks of communications, my greatest strength in communication lies in being a good listener. In my opinion, a good listener perceives more meaning on what the other person is saying because it allows me to pay close attention to their words. Good listening skills involve the practice of active listening which allows a better understanding of the person I am speaking to, as well as being able to respond appropriately. By being a good listener, I would gain respect and trust from the speaker so that their words are being acknowledged verbally and their verbal messages are not neglected.

Additionally, the challenges I face in communication are picking the right medium to convey a message, being confident in my interactions with others and being friendly through communicating with peers whom I am not fond of. Based on my experience, I have trouble communicating with my colleagues through face-to-face interactions because I prefer to relay my ideas through writing as it allows me to better organize my thoughts and prevent miscommunication from happening. Furthermore, when I am speaking to a person whom I am not fond of, I tend to ignore what they are conversing about which is apparent through my body language. However, after forming a rapport to my peers, I discovered that I should not judge a person based on my past experience with him/her.

My resolution by the end of this course is to have a flexible and open mind to improve on my body language and boost my confidence level. In return, this allows me to be able to accept and encourage constructive feedbacks from others and listen to a person’s point of view, rather than simply getting my message across. By opening my means of communication, I will be able to have honest and productive conversations. Secondly, I also aim to improve on my nonverbal communication such as body language, eye contact, and hand gestures.


Hopefully, by the end of this course, good communication skills do require me to interpret and understand the question similarly to the image shown.(400 words)

Thursday, 25 May 2017

Reflect on what you now know about non-verbal communication and its role in interpersonal relationships

Interpersonal communication is much more that the explicit meaning of words, the information of message conveyed. It also includes implicit messages, whether intentional or not, which are expressed through non-verbal behaviors.

I have learned the importance of non-verbal communication types such as facial expression, gestures and eye contact through a demonstration in a classroom which is sitting back-to-back while conversing on a certain topic. In my opinion, I found it hard to convey my interactions across without having the privilege to look at someone and observe their body movement as an indication whether the conversation is too boring. Thus, I have learnt to importance of seeing and reading body language to continue conversing as it increases trust, clarity and rapport to the other party.


Lastly, in some situations, verbal communication might carry more meaning than nonverbal. In interactions where information exchange is the focus, verbal communication is likely accounts for much more meaning generated. Despite this exception, a key principle of nonverbal communication is that it often takes on more meaning in interpersonal and emotional exchanges.  (176 words)

Reflect on what you have learnt about the role of emotional intelligence in interpersonal communication. “How good are you at social awareness and at developing relationships?”

Emotional intelligence (EI, or EQ) is the ability to identify and manage one owns emotions and the emotions of others. In my opinion, ...