Thursday, 20 July 2017

Project Summary BlogPost #3 (Edited)

Currently, Singapore has the status of a First World nation and it is true that engineers have played a considerable role in building the nation. Engineers can create a lot of value in different sectors as they undergo intensive training that enables them to find out complex issues, and applying the knowledge of engineering to arrive at a practical solution(Matthew, 2016). Furthermore, job prospects in engineering are indeed getting brighter making engineering graduates greatly sought after in Singapore.

However, working in an engineering industry, workplace abuse does occur and will eventually lead to a decline in morale and a change in organizational culture. Therefore, there should be a way to raise awareness of dealing with workplace abuse and detect the signs and symptoms before the situation worsens.

Problem Identification
Workplace abuse is becoming become more frequent and interns often kept silent to avoid getting a bad review of their work performance as it might give them a bad reputation and affect their chances of landing a good job(Tan and Lee, 2013). Therefore, it is essential for interns to be aware and detect the signs and symptoms of workplace abuse before it gets out of hand.

Objective of Study
The aim of this study is to detect and recognize the signs and symptoms of workplace abuse as it is a valuable skill to acquire in an industry. Through my team's recommendation, an intern can perform several techniques when faced with a plausible conflict in a working environment.

Potential Solutions/ Implementation for Problem Resolution
As an intern working in an office, colleague and superiors could be a potential abuser. In 2012, an online survey conducted by JobsCentral, 24 percent of Singapore employees said they were victims of workplace bullying. In addition, Workplace Bullying Institute (WBI) found in an empirical research study in 2014 that 32.3 percent of bullied targets engaged in self-behaviour such as overeating and turning to alcohol as well as gambling due to stress-related symptoms and emotional pain. Therefore, there are still ways to resolve the problem before it is too late. Such techniques and methods are described below.

Thomas-Killmann conflict mode - It defines five different modes for responding to conflict situations. “Compromising” is used to find a mutually acceptable solution that partially satisfies both parties. This model is valuable because it addresses an issue more directly than avoiding it (Thomas & Kilmann, n.d). In addition, this model allows the intern to practice his/her negotiation skills to interact better with their boss.

Daniel Golemann Emotional Intelligence is defined as the ability to identify, access and control one’s own emotion and the emotion of others. “Self-awareness” is important in this situation as it knows one’s strength and weaknesses and recognizes their impact on others while using gut feelings to guide a decision(Goleman, 2014). An intern can benefit from this model by recognizing his/her own fault before a plausible abuse might occur.

Data Collection/Research Method
The data collection and research methods that were used include newspaper articles and web pages containing information pertaining research topic regarding workplace abuse.

Solutions such as Thomans-Killmann conflict mode and Daniel Golemann Emotional Intelligence can be used to overcome and be wary of workplace abuse. Furthermore, learning how to compromise and collaborate in a group project setting will enable a productive outcome instead of conflicts and unnecessary arguments.

Concluding Thoughts
Workplace abuse will still be a persistent pattern of mistreatment which causes either physical or emotional harm to the victim. With techniques such as Daniel Goleman 5 components of emotional intelligence and Thomas-Killman conflict modes(Thomas & Kilmann, n.d), interns will be able to improve the quality of life at work and reduce workplace abuse.

-Revised as at 110817-


Goh, N. (2014). Facing up to bullies at the workplace, Singapore News ... Retrieved July 20, 2017,from,5066.1

J L (2014)."Emotional Intelligence (Goleman)," in Learning Theories. Retrieved July 21, 2017, from

Tan, A., & Lee, J. (2013). When internships go wrong. Retrieved July 20, 2017, from

Tan, M. (n.d). 5 Reasons Why Engineering Grads Are Highly Sought After In ... Retrieved July20, 2017, from,5063.1

Thomas, K., Kilmann, R. (n.d.). An overview of the Thomas-Kilmann conflict mode instrument (TKI). Retrieved from

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