Saturday, 24 June 2017
Interpersonal Conflict Resolution
Conflict happens when two people want different things and can neither come to an agreement not get what they want without the other person. Most of the common conflicts in my life probably involve people I am closely connected to, such as friends, family as well as the people I work with. As such, I would like to share a situation that occurred a few months back regarding a misunderstanding between two group members during a group project.
I was the leader for the engineering group project which consists of three other members. By nature, all of us were very vocal and expressive in our recommended ideas and sometimes, we might get into heated debates during project meet-ups on who’s idea should work the best for sake of our team. During this unfortunate situation, the discussion escalated into a heated conflict between Eileen and Javier.
At that moment, we were gathering in a discussion room and throwing up ideas for a proper design of our locomotive tank system. Javier, as usual, kept giving concepts and thoughts than he usually would during this particular incident. Regarding this topic, my group members and I would be listening and writing down notes he addressed while nodding our heads in agreement on his point. On the other hand, Eileen was acting the complete opposite of us as she felt restless and she kept fidgeting when Javier was speaking. Her gestures indicate that she was not interested in the conversation and instead, kept using her phone and was distracted throughout the discussion.
Unfortunately, I noticed Javier was displeased by Eileen’s action as his body language can be seen with utmost displeasure. He gazed deeply at her with a frown on his face that expresses his unhappiness towards Eileen’s rudeness. His tone started to change towards a deep and aggressive voice every time Eileen was distracted with her phone. Eventually, after being patient for quite some time, Javier started to burst out his emotions and confronted Eileen about her actions and focus regarding the discussion. As a leader, I decided to step up and intervene the situation.
In your opinion, what would you do when facing a similar situation and you hold a high position? Would you confront your team members neutrally or would you side with a person to remedy the situation? (390 words)
It has been a long 13 weeks since the start of interpersonal and works communication module and the journey was challenging and yet fulfilli...
Conflict happens when two people want different things and can neither come to an agreement not get what they want without the other pe...
Conflict happens when two people want different things and neither of them can come to a common agreement to get what they want without the...